Location & Hours
For online Proofing, our general turnaround time is 24hrs during the work week (M-Thur) but that can extend to 1 week if the studio is slammed or a paper is temporarily un-stocked due to supply issues with our vendors. We recommend you schedule a week+ from upload of the proof file to receiving the proof in the mail.
For online Portfolio printing, the turnaround is between 3 days and 2 weeks depending upon the size of the portfolio and material availability. We indicate the turnaround time in the invoice we send for approval/payment after a portfolio job has been submitted to us.
For Custom printing, we say turnaround is 2 weeks although most-often we are able get a job done quicker if the files are in good shape and the job is not huge. We indicate the turnaround time on the estimate that is approved before work begins.
For Studio Print Days, all work is done in-lab over an 8hr period although pre-work is highly recommended.
For Drum Scanning, our turnaround is between 24hrs and 3 weeks depending upon how large the job is.
All jobs can be rushed for a fee. This fee is variable and dependent upon how busy the lab is at the time the job is submitted, how quick the rush is, how much communication must be done back and forth with the client, and how far the final work needs to be shipped. We determine the rush fee at time of estimate and the fee is agreed upon by the client before work begins. If a job changes mid-production, rush fees may increase or decrease according to the change. Sometimes jobs cannot be rushed if another rush job is already in the queue. If this is the case, we are forced to turn down the second rush job submission.
Billing & Terms
All invoices are sent online and payment can be made by check drawn on a U.S. bank, money order, Visa, Mastercard or American Express. Cash is accepted at the studio.
Sample Proofs are billed at checkout.
Standard & Fine Art Portfolios (online):
Standard and Fine Art Portfolio job invoices are sent to the customer for online payment after the print-files have been verified. The invoice includes packing and shipping charges as well as a FedEx tracking #. Production on the portfolio prints will not take place until payment is complete. Only online payment is accepted.
When you contract us to print for you, we prepare an estimate (quote) that includes all of the work that has been discussed and requested. The final invoice may include charges that were not anticipated at the time the work entered our studio, or changes requested by the client. The client will be notified when additional charges begin to incur.
For large custom print jobs, a deposit of half the amount is required in order for us to begin the work and must be paid prior to any production. Upon completion of the project, the invoice balance must be paid in full prior to our shipping the work, or prior to the client picking up the work. The final invoice may include shipping although we prefer to ship on our client’s accounts. Unless you have a valid resale certificate, all state and local sales tax is applied.
Rush orders are subject to rush fees determined by Cone Editions Press based on the rush that is required and the complexity of the job and how this affects Cone Editions' production schedule. When a rush order is started in the studio, at this time the approved request by the customer is considered a binding contract for service as many times we need to start printing right away before an invoice has been paid. In other words, rush orders are not subject to cancelation once the first print is running in the studio. No rush orders will be shipped prior to payment.
Workshops & Studio Print Days:
A non-refundable seat reservation deposit of $450.00 is due at time of order for each workshop or print day. The full remainder of the fee is due 1 week prior to the start of the workshop or print day.
Vermont Business Sales Tax Exemption
If you are a Vermont Business and you have a sales tax ID number with the state and the work we do for you is meant for resale, you can fill out the Sales Tax Exemption Certifcate and send it to us. We will keep the information on file and not charge you VT State Sales Tax.
Packing & Shipping
Due to our rural location we do not receive morning/priority overnight deliveries. Our normal pickup and drop off time is 3:00pm EST. Shipping costs and materials are the client’s responsibility. For custom print jobs, please indicate your preferred shipping method (i.e. priority or standard overnight, 2-day air, Express Saver etc) for shipment of proofs and final prints. For portfolio print jobs, standard FedEx Express shipping is used.
We offer different print shipping packaging. We have 5” tubes available in your print width at $15 up to 36” and $20 for up to 48”. We have tri-wall flat packs, which are virtually indestructible at $35 for prints up to 16×20, $50 for prints up to 24×36, $75 for prints up to 30×40, $100 for prints up to 36×44. Beyond this, allow us to suggest either a reusable 12” diameter polypropylene shipping container or we can build a custom tri-wall or plywood crate.
The normal shipping method is flat-pack for in-country shipping of any print up to 30×40 and tube for any print over 30×40 in size. For international shipping, tubes are normally used for prints 20×24 and larger due to extra costs associated with shipping flat prints internationally.
All packing is done by our printmakers and is fully quality controlled and inspected by the same people who run the print and work with artists.
File Delivery & Archiving
All printing files remain the property of Cone Editions Press and are archived for free. These files can be deleted from the archive at the clients request.
Requests for re-prints of work archived before 2012 may incure a research labor fee.
Scan files are delivered as download links or can be loaded in-bulk onto a client’s hard-drive if they mail it to CEP with their originals to be scanned.
Files uploaded online are encrypted and stored in a password protected directory before final archiving on our internal server. After the job is printed, we delete the uploaded files and archive the final print-files at our studio for free.
Insurance & Liability
LIMIT OF LIABILITY: Submitting any material (i.e. film, slide, negative, artwork, computer files, video tapes, etc.) to Cone Editions Press, Ltd., (hereinafter CEP) for processing, printing, or other handling, constitutes an agreement by the client that any item damaged or lost while in the custody of CEP employees, or agents, whether such damage or loss results from negligence, or otherwise, will be replaced with equivalent unexposed film or art materials, or One Hundred Dollars, whichever is less. Except for such replacement, the handling of client material is without warranty or liability even though loss, neglect or damage is caused by negligence or other fault. All client materials will be accepted by CEP and delivered by the client without any other liability, guarantee or warranty of any kind either expressed or implied. Should any material being submitted involve high origination costs or have high value, the onus is upon the client to appropriately insure it.
Warranty and Indemnification for Copyrighted Works: You, CEP’s customer, represent and warrant with respect to any copyrighted work you submit to CEP, that you: (1) own the entire copyright in such work; (2) have the copyright owner’s permission to reproduce, distribute, and display such work; or (3) will use the reproductions prepared by CEP. solely for teaching, research, scholarship, or for criticism, comment, or news reporting, and that you will not sell the reproductions or use them in any manner for your financial benefit to the financial detriment of the copyright holder. YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD CEP HARMLESS OF, FROM, AND AGAINST ALL COSTS, EXPENSES, ATTORNEY’S FEES, AND/OR JUDGEMENTS RESULTING FROM ANY CLAIM OR LAWSUIT AGAINST CEP ALLEGING OR RELATING TO COPYRIGHT OR COPYRIGHT INFRINGEMENT OF THE WORK AND/OR ANY REPRODUCTION THEREOF.
DISCLAIMER OF WARRANTIES: YOU UNDERSTAND AND AGREE THAT YOU USE THE SERVICE AT YOUR OWN RISK. The service is provided on an “as is” and “as available” basis and without warranties of any kind either express or implied. CEP disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. We do not warrant that the service will meet your requirements, be accurate or reliable, the service will be uninterrupted or error-free, that defects will be corrected, or that the web site or the server(s) that makes the web site available are free of viruses or other harmful components. We do not warrant the quality of any products, services, information, or other material purchased or obtained by you through the service. No information obtained by you from us shall create any warranty not expressly stated in the Terms and Conditions.
LIMITATION OF LIABILITY:
UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL CEP, OUR VENDORS OR BUSINESS ASSOCIATES BE LIABLE TO YOU FOR ANY DAMAGES RESULTING FROM YOUR USE OR INABILITY TO USE THE SERVICE, THE UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA, OR STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL CEP TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION EXCEED THE AMOUNT PAID BY YOU, IF ANY , FOR USING THE SERVICE.